Writing OKRs

Write OKRs that
guide real choices.

Strong OKRs are not clever wording. They are clear choices about change, evidence, ownership and the rhythm of review.

Start the steps
01

Start upstream

Choose the strategic change before you write the Objective.

Ask what needs to be different by the end of the cycle. Do not begin with the project list. Begin with the strategic choice, customer signal, operational constraint or business opportunity that deserves focus now.

Useful prompt: If this cycle went unusually well, what would be observably different for customers, the business or the team?

02

Write the Objective

Make the Objective qualitative, memorable and directional.

A good Objective names the change in language people can remember. It should be specific enough to guide trade-offs, but not so narrow that it becomes a task.

Weak

Improve onboarding

Too broad. It does not tell the team what kind of improvement matters.
Stronger

Give new customers a confident start

Clearer, more human and easier to connect to customer evidence.
03

Define Key Results

Use evidence with a baseline, target, unit and time frame.

Key Results should make progress verifiable. A strong Key Result is specific enough that people can tell whether it was met without arguing about interpretation.

A useful Key Result includes:
  • Baseline: where are we now?
  • Target: where do we need to be?
  • Unit: percentage, count, score, dollars, days or another clear measure.
  • Time frame: by when will this evidence be reviewed?
04

Separate initiatives

Do not confuse the work with the proof.

Initiatives are the bets you run. Key Results are the evidence you watch. This distinction keeps teams from declaring success just because work was completed.

Objective

Give new customers a confident start.

Key Result

Lift 30-day activation from 41% to 55%.

Initiative

Redesign onboarding email sequence and first-use checklist.

05

Pressure test

Before you publish an OKR, ask five uncomfortable questions.

  • If every Key Result is true, would we confidently say the Objective happened?
  • Can the team influence the result enough to own it honestly?
  • Does the OKR force a useful trade-off, or could everything still be priority one?
  • Can we review progress before it is too late to act?
  • Have we named the most important dependencies?
06

Before and after

Better OKRs turn activity into evidence.

Activity-led

Objective: Improve marketing
KR: Publish 12 blog posts

Publishing may matter, but it is not yet evidence of strategic progress.
Outcome-led

Objective: Become more discoverable to high-intent buyers
KR: Increase qualified organic enquiries from 18 to 32 per quarter

The result connects the work to a business outcome.
07

Facilitation

Writing OKRs is easier when the right disagreement is in the room.

Good OKR drafting often surfaces strategic tension: which customers matter most, which KPI must stay healthy, which dependency blocks progress, and which initiative is only familiar rather than useful. A facilitated workshop helps teams work through those tensions constructively.

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