Start upstream
Choose the strategic change before you write the Objective.
Ask what needs to be different by the end of the cycle. Do not begin with the project list. Begin with the strategic choice, customer signal, operational constraint or business opportunity that deserves focus now.
Useful prompt: If this cycle went unusually well, what would be observably different for customers, the business or the team?
Write the Objective
Make the Objective qualitative, memorable and directional.
A good Objective names the change in language people can remember. It should be specific enough to guide trade-offs, but not so narrow that it becomes a task.
Improve onboarding
Too broad. It does not tell the team what kind of improvement matters.Give new customers a confident start
Clearer, more human and easier to connect to customer evidence.Define Key Results
Use evidence with a baseline, target, unit and time frame.
Key Results should make progress verifiable. A strong Key Result is specific enough that people can tell whether it was met without arguing about interpretation.
- Baseline: where are we now?
- Target: where do we need to be?
- Unit: percentage, count, score, dollars, days or another clear measure.
- Time frame: by when will this evidence be reviewed?
Separate initiatives
Do not confuse the work with the proof.
Initiatives are the bets you run. Key Results are the evidence you watch. This distinction keeps teams from declaring success just because work was completed.
Give new customers a confident start.
Lift 30-day activation from 41% to 55%.
Redesign onboarding email sequence and first-use checklist.
Pressure test
Before you publish an OKR, ask five uncomfortable questions.
- If every Key Result is true, would we confidently say the Objective happened?
- Can the team influence the result enough to own it honestly?
- Does the OKR force a useful trade-off, or could everything still be priority one?
- Can we review progress before it is too late to act?
- Have we named the most important dependencies?
Before and after
Better OKRs turn activity into evidence.
Objective: Improve marketing
KR: Publish 12 blog posts
Objective: Become more discoverable to high-intent buyers
KR: Increase qualified organic enquiries from 18 to 32 per quarter
Facilitation
Writing OKRs is easier when the right disagreement is in the room.
Good OKR drafting often surfaces strategic tension: which customers matter most, which KPI must stay healthy, which dependency blocks progress, and which initiative is only familiar rather than useful. A facilitated workshop helps teams work through those tensions constructively.
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